Shipping policy
Shipping Policy
Where we ship We currently ship to the UK and EU. If you're outside these regions, please get in touch and we'll do our best to help.
Processing time Orders are processed within 1–2 business days of being placed. You'll receive a confirmation email once your order is on its way.
Delivery timeframes
- UK Standard: 3–5 business days
- UK Express: 1–2 business days (where available)
- EU & International: 7–14 business days
Shipping costs Shipping costs are calculated at checkout based on your location and chosen delivery method.
Order tracking Once your order has been dispatched, you'll receive a tracking number by email so you can follow your parcel's journey.
Delays Whilst we do our best to meet the above timeframes, delivery times can occasionally be affected by factors outside our control (e.g. weather, carrier delays, customs). We appreciate your patience if this happens.
Lost or damaged orders If your order arrives damaged or doesn't arrive at all, please contact us at mrstevenradams@gmail.com within 14 days of the expected delivery date and we'll make it right.
