Returns and Refunds Policy
Last updated: 16 August 2026
We want you to be happy with what you have bought. If something is not right, this page explains how to return it and what happens next.
This policy sits alongside our Terms and Conditions and does not affect your legal rights.
The short version
You have 30 days from delivery to return unworn, unused items in their original condition for a refund
Faulty, damaged or incorrect items are refunded in full, including your return postage
All returns must be sent using a tracked service, with the postal receipt emailed to us
Refunds go back to the payment method you used, normally within three working days of us receiving the return
Email info@wetweatherkids.com with your order number to start a return
1. Your legal right to cancel
If you are a consumer in the United Kingdom or the European Union, you have a legal right to cancel your order within 14 days of the day you, or someone you nominate, receives the goods. You do not need to give a reason. Where an order arrives in more than one delivery, the 14 days run from the day you receive the last item.
To cancel, email info@wetweatherkids.com before the 14 days are up, with your name, address and order number. A model cancellation form is included at the end of our Terms and Conditions, but you do not have to use it.
Once you have told us you are cancelling, send the goods back within 14 days. We will refund the price you paid together with the standard outbound delivery charge within 14 days of receiving the goods back, or of you sending us proof of postage, whichever comes first. If you chose a faster or upgraded delivery option, we refund the standard rate rather than the amount you paid.
2. Our returns policy
In addition to your legal rights, we accept returns for 30 days from delivery, provided the items are:
Unworn and unused, other than trying them on
In their original condition, with any tags still attached
Returned with the original packaging where possible
You are welcome to try items on to check the fit, in the same way you would in a shop. If items come back showing signs of wear, damage or washing, we may reduce your refund to reflect the loss in value, or return the items to you.
3. How to return an item
Email info@wetweatherkids.com with your order number and which items you are returning. Tell us whether the item is faulty, and include a photograph if it is
We will confirm the returns address and send you any paperwork you need
Pack the items securely, ideally in the original packaging, and include a note with your order number inside the parcel
Send the parcel using a tracked service. We cannot accept returns sent by untracked post
Email a photograph or scan of your postal receipt to info@wetweatherkids.com, making sure the delivery address and the tracking number are legible
Returns address:
MarketMate Solutions Ltd 3 Lawrence Close Basingstoke RG24 9DP United Kingdom
We need the postal receipt for every return. It confirms the parcel is on its way to the right address, it lets us trace it if it goes missing, and for faulty items it is what we use to refund your postage.
Please do not send anything back before contacting us, as returns that arrive without an order number can take considerably longer to match up and refund.
4. Who pays for return postage
We do not issue prepaid returns labels. All returns must be sent using a tracked service, at your own cost in the first instance, with the postal receipt emailed to info@wetweatherkids.com as described above.
Change of mind returns. The cost of return postage is yours. The goods remain your responsibility until they reach us, which is why a tracked service is a condition of return rather than a suggestion.
Faulty, damaged or incorrect items. We refund your return postage. Send the items back tracked, email us the postal receipt, and we will refund the postage you paid alongside the refund for the goods. Please choose a reasonably priced tracked service, since we refund the standard tracked rate rather than next day or courier options.
5. Refunds
Refunds are issued to the original payment method. Once we have received and checked your return, we will process the refund within three working days, and within 14 days at the latest. How quickly the money appears in your account after that is down to your bank or card issuer, and usually takes a further three to five working days.
We will email you when your refund has been issued. If it has not arrived within ten working days of that email, contact your bank first, then email us and we will chase it.
Original delivery charges are refunded when you cancel a whole order under your legal right to cancel, or when the goods are faulty or incorrect. They are not refunded when you return part of an order and keep the rest.
6. Exchanges
The quickest way to change a size or colour is to return the original item for a refund and place a new order, since it means you are not waiting for your return to arrive before the replacement is dispatched.
If you would prefer a direct exchange, email us and we will arrange it where the item you want is in stock.
7. Faulty or incorrect items
If something arrives damaged, faulty or is not what you ordered, tell us as soon as you can at info@wetweatherkids.com, with your order number and photographs of the problem.
If you are a consumer in the UK, the Consumer Rights Act 2015 gives you the following rights, which this policy does not affect:
Within 30 days of delivery, you can reject faulty goods and receive a full refund
Between 30 days and six months, you can ask for a repair or replacement, and if that is not possible or does not resolve the problem, you can claim a refund, which may be reduced to reflect the use you have had
After six months and up to six years from delivery in England, Wales and Northern Ireland, or five years from discovering the problem in Scotland, you retain rights, though you may need to show the fault was present at delivery
Consumers elsewhere have their own statutory rights, which we honour in accordance with local law.
We cannot treat the following as faults:
Fair wear and tear from normal use
Damage caused by an accident, misuse or alteration
Loss of waterproof performance caused by washing at high temperatures, using fabric softener or tumble drying, contrary to the care instructions
Colour variation between the product and the photographs on screen, which can differ between devices
8. Items we cannot accept back
Personalised, monogrammed or made to order items, unless they are faulty or incorrect, since your legal right to cancel does not apply to goods made to your specification
Items returned after the returns window has closed, unless faulty
Items that have been worn, washed, altered or damaged after delivery
9. Returns from outside the United Kingdom
You are welcome to return items from anywhere we ship to, subject to the same conditions and timescales.
Please mark the customs declaration clearly as returned goods and include your order number. Parcels that arrive marked as a commercial sale can attract import charges that we are not able to reclaim, and where that happens we may deduct those charges from your refund.
Import duties and taxes you paid in your own country are not refundable by us. Depending on where you live, you may be able to reclaim them from your local customs authority, and we will provide any paperwork you need to support a claim.
The cost of returning goods from outside the UK is yours unless the item is faulty or incorrect. The same conditions apply as for UK returns: use a tracked service and email us the postal receipt.
10. Orders we cancel
If we cancel your order before dispatch, because an item is out of stock, because of a pricing error or for any other reason set out in our Terms and Conditions, we will refund you in full within 14 days.
11. If you are not happy
If a return or refund has not gone the way you expected, email info@wetweatherkids.com and we will look into it. We aim to acknowledge complaints within two working days and to resolve them within 14 days.
Contact us
Email: info@wetweatherkids.com Post: MarketMate Solutions Ltd, 3 Lawrence Close, Basingstoke, RG24 9DP, United Kingdom Company registration number: 16565444 VAT registration number: GB 498280541
